Usability Testing Services

Products with great user experience have more customers. As simple as that. Our usability testing services allow you to discover UX problems and improve your product so that you could achieve what matters most – satisfied customers.

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Why Do UX Testing with UTOR

The user is the center of every design and development decision you make. You probably know that already. Yet when teams are working on product development, they often spend too much time looking at the details and don't back up and look at the big picture. This is why you need UTOR. Our UI usability testing allows you to focus on the product and learn how the customers will use it so that when it goes live, it gets a high adoption rate.

Validate assumptions

Do people want the features you're planning to build? By providing UI/UX testing at the prototype stage, we allow you to validate your assumptions so you could avoid wasting resources and could build a product roadmap with confidence.

Save thousands of dollars

It's cheaper to build something right the first time than fix it later. Testing usability upfront lets you identify issues in user experience in advance and avoid unexpected costs later on. It also allows you to prioritize the backlog based on user feedback.

Test for what users want

About 80% of features in the cloud software product are rarely or never used. To avoid doing useless work, you need to understand exactly what needs to be built. Usability testing can be an eye-opener as to what users want, and what they don't need.

Build a competitive product

Apps that help people accomplish their goals in a better way tend to win the competition and the hearts of customers. The result of usability testing is improved user experience – we help you make your product better than others on the market.

The Scope of Usability Testing in Software Testing

The scope of usability testing depends on the type of product you're building. But our app usability testing typically covers the following areas:

Homepage

Your homepage is what shapes the first impression of your website and the products you offer. It's quite unlikely that your customers (both current and potential) would enjoy browsing a cluttered web page with no detailed information. As a usability testing company, we discover problems that may lead to user churn and help you make your pages clean and simple.

Navigation system

Your users need to be able to find what they need in a few seconds. Broken links, complex forms, or too much navigation are all characteristics of a bad user experience. Our usability testing services company considers both site-wide and page navigation to help your users browse your product without thinking.

Ecommerce flow

Ecommerce flow refers to any product that has payment functionality, and not only Ecommerce sites. We help you make sure your customers can find the needed delivery info, costs, payment options, return policies, and complete their orders without getting stuck and frustrated. As a usability testing service provider, we'll help you enhance the e-commerce flow on your website.

Content and interactions

Complex animations, stock photography, intrusive call-to-actions, and other virtual clutter negatively affect the user experience. As an expert usability testing services company, we check every element on your user interfaces such as buttons, forms, and links to ensure that each interaction is quick and pleasurable.

We Test Usability in Web and Mobile Applications

With our usability testing services, you'll make sure to develop intuitive, user-friendly apps — both web and mobile.

UI and UX testing of mobile apps

Monitor how users are interacting with your product and get deeper insights about what works and what doesn't in your application with the usability testing services that meet your business goals.

Website usability testing services

Order website UX testing and uncover problems that may prevent customers from performing valuable actions. As a website usability testing service provider, we'll ensure smooth customer interaction with your web page.

Get your software testing sorted with UTOR.

Our Usability Testing Approach

Our usability testing approach includes two methods – expert level and user level testing. A UX expert performs a heuristic analysis to identify usability issues. User-level testing, on the other hand, is based on user interviews during which the representatives of your target audience experience using the application and give us their feedback. Our website usability testing service company offers different types of checks to ensure 100% result accuracy.

UX expert testing

User testing

Our Usability Testing Process at a Glance

We are a full-service QA company, so usability testing is the only type of testing we provide. Here is a quick overview of how our testing process works for Agile projects.

Analyze the product and its audience

Create a test plan

Design test scenarios

Execute test cases

Report results

Get in touch to hand over testing to QA experts

Olexiy Balaban

Account manager

alexey.balaban@u-tor.com

FAQ

We gave answers to some common questions related to usability testing. If your question isn't covered here, please send it to us via email. We're always happy to help you with any usability testing service of your choice.

What is usability testing?

Usability testing (UX testing) is a method of software testing where we evaluate a software product with UX experts and representative users. During this type of testing, the participants try to complete tasks while observers watch, listen, and take notes. The goal of UX testing is to identify usability issues and improve user experience

How do you perform usability testing?

We use two methods to perform UX testing: expert-level testing and user-level testing. Together with a usability test, UX experts also analyze the user interface and apply heuristic approaches. They identify issues that don't meet general user experience standards. To perform user-level testing we employ the representative of your target audience and make them use your product giving their feedback. As an experienced usability testing agency, we write the results of usability testing in a special report which specifies what problems we identified during testing and our recommendations on how to fix them.

Who performs usability testing?

UX experts and real users. You can outsource a relevant usability testing service or hire in-house experts to help you with that.

What are examples of usability problems?

Typical examples include:
- Too small font sizes
- Ambiguous link descriptions
- Dead links
- Complex navigation
- No way to search
- Long registration forms