Building QA Processes from Scratch for a Fintech Product
Client
Confidential Canadian Fintech Company (NDA)
Client Goals
Lay a scalable QA foundation for future growth and team expansion.
Stabilize the product to prevent revenue loss from bugs and downtime
Increase customer trust and reduce complaints/support load.
Accelerate release cycles without sacrificing quality.
Project overview
Client
NDA
Region
Canada, USA
Scope of work
- QA outstaffing
- Automated testing
- Manual testing
Industry
Fintech
Challenges
The company was releasing their fintech product without any QA process:
No structure, no testing, no quality ownership.
Bugs were constantly hitting production.
The product was unstable and not ready for scaling.
They needed a complete QA transformation — from chaos to structure — to compete in the US and Canadian markets.
1
Full QA Audit & Diagnosis
Analyzed existing development workflows.
2
QA Process Launch
Ran exploratory testing and decomposed core functionality.
3
Testing Systematization
Introduced test management systems and structured manual test cases for all core features.
Built a comprehensive QA strategy and test plan.
4
Team Structure & Collaboration
Split QA into two focused squads: Payments and Core Product. Established seamless collaboration between QA, developers, and management.
5
Culture Shift: Quality Is Everyone’s Job
Ran hands-on training for developers on QA best practices.
6
Team Growth & Automation
Designed automation strategy and set the foundation for future scaling. Led hiring of one Manual QA and one Automation QA.
7
Onboarding & Documentation
Created a full User Guide and technical knowledge base to support and scale the QA team.
Results in Numbers
| Metric | Before | After 12 Months |
|---|---|---|
Critical Bugs in Production | ~20 bugs/month | 1–2 bugs/month |
Regression testing time | ~5 days | 1 day |
Manual test coverage | 0% | 100% |
Automation coverage (core features) | 0% | 65% |
Bug-related support tickets | >50% | ↓ to 15% |
Time to fix critical bugs | ~8 days | 1–2 days |
QA/AQA onboarding time | 2 weeks | 2 days |
Product stability improved
releases became predictable and under control.
Time-to-market accelerated
— faster launch of new features.
Support load dropped
users got a smoother experience from day one.
Roman has been essential part of our mission to deliver quality software. Since we hired him as a dedicated QA analyst, we've been shipping software faster and drastically reduce the number of software that had to be reworked. It's a pleasure to work with him and enjoy having him on the team!
Full-Stack Engineer | Tech Lead
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